|
|
 |
|
|
Conflict can be good. As William Wrigley once said, "If two men in business
always agree, one of them isn't necessary!" The challenge is for your team to
manage conflict in a productive manner. Do disagreements on your team often
degenerate into shouting matches? Do team members engage in passive-aggressive
behavior, agreeing in a meeting, but doing a 180 when they leave the room? Are
team members avoiding tough issues? How can your team best set the stage for
productive conflict and dialogue? How can your team set an example for the rest
of the organization?
Solution:
The purpose of the Conflict Management solution is
to help a team be flexible, adaptable, and, thus, effective in terms of
conflict management. An EDI facilitator will introduce a tool for effective
conflict management that will enable team members to align different conflict
handling modes with different types of conflict situations. The EDI facilitator
will also show team members how to understand and adapt their own styles to be
most effective in different conflict situations. Team members will determine
what their own conflict style is via a self-assessment instrument and
constructive feedback from their peers. Exercises incorporating real-time
business issues laden with conflict will provide team members an opportunity to
practice effective conflict management.
Benefits and Outcomes:
-
Increased effectiveness in conflict situations -- including negotiations, peer
disagreements, employee performance issues, customer management, etc.
-
Increased collaboration among teams
-
More productive dialogue and a healthy respect for good conflict while
minimizing counter-productive behavior (e.g., passive-aggressive behavior,
shouting, etc.)
<< back to Team-Level Professional Solutions
|
|
|
